Insights
Crisis Response Guiding Principles

Crisis Response Guiding Principles

When crisis strikes, leadership turns to Legal, Communication and Human Resources professionals for guidance. Invest time now in planning how you manage a crisis. You hope you never need the plan, but if you do, it’s too late to initiate the process once something...

read more
Four Ways Work and Focus Has Changed in a 2% GDP World

Four Ways Work and Focus Has Changed in a 2% GDP World

The Gross Domestic Product (GDP) is one of the primary indicators used to gauge the health of a country's economy. It represents the total dollar value of all goods and services produced over a specific time period. (Definition from Investopedia.com.) The higher the...

read more
Thank You: Why These Are Two of the Most Powerful Words

Thank You: Why These Are Two of the Most Powerful Words

Google “gratitude in business” and you’ll wind up with thousands of results. And not just because it’s November – a month in which the topic is top of mind for Americans preparing to celebrate the Thanksgiving holiday. It’s because, as it turns out, gratitude is good...

read more
5 Keys to Successful Portal Development

5 Keys to Successful Portal Development

There’s a lot of confusion between the terms digital workplace, intranets, portals and hubs. To me, they all describe the same thing – a collection of digital tools, and/or a common digital space, that helps employees stay focused and on top of relevant information,...

read more
Asking Questions Shouldn’t Be Scary

Asking Questions Shouldn’t Be Scary

What is it that employees want from their managers? Simply put – timely, respectful and relevant communication. And even more precisely, the April 2015 Gallup study finds that employees want to know that they can approach their manager with “any type of question,”...

read more
5 Ways to Build a Culture of Engagement

5 Ways to Build a Culture of Engagement

A Gallup Business Journal article states that “only about one-third of U.S. workers are engaged at work and just 13% of employees worldwide are engaged.” That’s a problem – especially since engagement has a direct effect on business results. Compared to their less...

read more
4 Ways You Can Be a Better Leader

4 Ways You Can Be a Better Leader

Assuming the business acumen and operational knowledge foundation has been formed, the skills most critical to being an effective leader have to do with relating to people. This means turning your organization's strategy into a story that inspires employees to action....

read more
How to Brag: 3 Rules for Effective Communication

How to Brag: 3 Rules for Effective Communication

Talking about your accomplishments to others – and not coming off sounding like a jerk – means following the three basic rules of effective communication. Follow these rules, whether you are in a one-on-one conversation at a cocktail party or giving a speech to a room...

read more
4 Tips to Engage Hearts and Minds

4 Tips to Engage Hearts and Minds

Superior leaders lead through effective communication. The “secret sauce” is engaging hearts and minds to inspire action. Did you know that many of the so-called “rational” decisions we make – and the way we behave – are governed by our emotions, and that our emotions...

read more