Superior leaders lead through effective communication. The “secret sauce” is engaging hearts and minds to inspire action. Did you know that many of the so-called “rational” decisions we make – and the way we behave – are governed by our emotions, and that our emotions...
People notice visible signs before you “officially” tell them anything. These signs constitute anything out of the ordinary, everyday experience, including: Frequent closed-door meetings in an environment where doors are almost always open Unannounced visits by...
Giving negative feedback to a team member can be difficult. Here’s how to turn it into a positive experience. And for more information, see my other post on this topic. Good luck!
Organizations with highly effective communication and change management practices are more than twice as likely to significantly outperform their peers. Here are six activities that influence overall change success. Leading Put together the right team for your...
5 things you can do NOW to engage workers... OTSP CEO Tracy Benson was recently featured on Smallbiz Radio’s podcast and shared tips on how to boost workplace engagement. Smallbiz America with David Wolf is a weekly podcast featuring up close interviews with...
There are so many contexts in which people ask questions in the workplace – from peers in the office or on the manufacturing line working out a problem to a leader assessing and diagnosing a large-scale operational issue. In all of these scenarios, five rules apply....
Taking on a new executive leadership role can be challenging. Whether you're new to the organization or the position, it's important to build trusting relationships from the start. These five keys will help you engage your team and employees, and set the stage for...
Team communication can make or break your business. Communication is an enabler of engagement, and employee engagement is the emotional and functional commitment an employee has to his or her organization. Companies with engaged employees outperform those without by...
What is it that makes businesses succeed year after year? Top performing companies have these six things in common: Focus on the Customer This should be the number one priority of all businesses and organizations. You can support a "customer first" culture through...
Change is here to stay, and to a certain extent, it is always disruptive. Regardless of whether you are planning a large change or an update of some kind, engaging employees through effective communication is key. It can compress the transition and minimize the...